F.A.Q.

Shipping

Please note that when placing an order for both coffee and honey, your items will be shipped separately. This is due to 2 different fulfillment locations.

We work diligently to fulfill your orders at lightening speed, but please take note of the estimated shipping speed at checkout.

Coffee Subscriptions

Subscriptions are billed on the same day of the month/week you initially sign up.

Ex:

  • You subscribe to 1 bag of coffee delivered every 3 weeks on a Tuesday. - Your subscription will be billed every 3 weeks on Tuesday.
  • Coffee will typically ship the day after your subscription renews, except for over weekends where your order will ship the following Monday.

How do I change my subscription?

Want to make changes to your coffee subscription?

This is easily done through the link emailed to you when you setup your subscription.

Ways to manage your subscription:

  • Add products
  • Remove products
  • Pause
  • Skip a delivery
  • Cancel

If you cannot locate your initial email be sure to search "Cog Hill Country Store" in your SPAM/JUNK folders. Email us at coffee@thecoghillfarm.com if you need further assistance.

Does honey go bad?

No, even opened honey doesn't expire. Per U.S. Department of Agriculture guidelines, honey will remain safe to eat even after the quality of the honey declines.

What to do if your honey crystalizes.

Have no fear, your honey can be warmed and will go back to it's liquid form. Crystalization is normal!

Place crystallized honey in a warm water bath of about 100 degrees for 15 minutes or more until the crystals dissolve and the honey liquefies.

Why is my honey darker/lighter?

Honey gets its color from the pollen that a hive gathers to make it. Because plants blossom at different times of year and bees collect honey nearly year-round, a single hive can produce different colors of honey from season to season. Spring honey is typically lighter than Fall collected honey.

We're here to help!

If you have questions regarding our products, please reach out to the respective producers.